Here at Croft Christmas Trees, we care a lot about protecting the information that you give us. This privacy policy sets out how Croft Christmas Trees uses and protects any information that you give us when you use our website(s). Croft Christmas Trees is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Croft Christmas Trees may change this policy from time to time by updating this page. You should check this page at each visit to ensure that you are happy with any changes. This policy is effective from October 2019.

What we collect?
By browsing the website we may collect your;
Name
Email Address
Contact information
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
IP Address
Screencasting information

What we do with the information we gather?
We use this information to understand your needs and provide you with a better service, and in particular for the following reasons;
Internal record keeping
Promotional e-blasts, special offers or other information which we think you may find interesting using the email address which you will have provided
Customised web experience according to your interests
Improved Security
Data on how you use our website for the improvement of our services to other customers

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Upon visiting our website for the first time you will be informed of this cookie being placed locally on you machine. By continuing to use the website, you are accepting the cookie being there and the notification will be removed. This cookie helps us to analyse your movements around our website and your user data associated to them.

We use this method to identify which pages are being used the most and least, this helps us improve our websites performance and provide a better user experience based on the data you provide. We only use this information for statistical analysis purposes and then the data is either stored in a secure cloud system or removed from our records.

Please note: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Links to other websites
Our website may contain links to enable you to visit other websites of the interest more easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. This statement covers the domain of www.croftchristmastrees.com only.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at christmastrees@croftestate.co.uk
We will not sell, distribute or lease your personal information to thirdparties unless we have your permission or are required to do so by law.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: Croft Christmas Trees, Grange Farm, Jolby Lane, Croft-On-Tees, DL2 2TF. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Social Media and Online Interaction Guidelines
In particular, these guidelines apply to our social media profiles and comments/discussion on the Croft Christmas Trees blog. We will not tolerate or allow comments/multimedia which purposefully display/encourage/promote or accuse the following:

Abusive, harassing or threatening language towards individuals and / or businesses
Defamatory, offensive or obscene language and / or depictions of violence
Offensive / hateful content which targets a specific individual / business / group including that of race / ethnicity, religion, gender, nationality
Content deemed to be spam / potential spam, including content which could be considered to be fraudulent, deceptive, misleading or unlawful
“Trolling” or similar deliberate disruption of discussion
Misrepresentation or fraudulent activity to obtain information/quotations or client information from Croft Christmas Trees and/or it’s employees.
Unauthorised marketing or promotion of Croft Christmas Trees without written consent

Failure to comply with the above may result in blocking/banning/blacklisting or removing accounts from all of our online channels at our discretion. We may also exercise the right to seek legal advise and/or report any incidents to the relevant authorities.

These rules are in place for your safety as well as that of our team, business, readers and the general public.

COPYRIGHT 2019, CROFT CHRISTMAS TREES, ALL RIGHTS RESERVED. PART OF CROFT ESTATE
ANOTHER DESIGN BY CREATIVEHILL
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